Privacy Policy

Last updated:

Delhifly Courier Service ("we", "us", "our") provides courier and shipping services. This policy explains what information we collect from you, how we use it, and the choices you have.

Information we collect

• Shipment and billing details — name, address, phone number, email, and GSTIN when you book a shipment or receive an invoice from us.
• Reviews you submit — your name, order/invoice number, star rating, and review text, if you choose to leave feedback.
• Payment details — payment mode and status for your invoices. We do not store card or bank account numbers; payments are processed by our payment partners.
• Technical information — basic details like browser type and IP address, collected automatically when you visit our website.

How we use your information

• To create and deliver your shipment, and generate invoices and receipts.
• To communicate with you about your order, including pickup, delivery, and payment status.
• To display customer reviews on our website, after they are checked and approved.
• To improve our services and respond to support requests.

Sharing your information

We share information only where necessary to provide our service:

• With delivery partners and logistics networks, to complete pickup and delivery.
• With payment processors, to handle payments securely.
• With government or regulatory authorities, where required by law.

We do not sell your personal information to third parties.

Cookies

Our website may use basic cookies to keep you logged in and remember your preferences. You can disable cookies in your browser settings, though some features may not work correctly without them.

Advertising

We may use third-party advertising companies, including Google, to serve ads when you visit our website. These companies may use cookies and similar technologies to serve ads based on your prior visits to this and other websites.

Google's use of advertising cookies enables it and its partners to serve ads based on your visit to this site and/or other sites on the internet. You may opt out of personalized advertising by visiting Google Ads Settings. You can also find more information about how Google uses data at policies.google.com/technologies/partner-sites.

Data security

We take reasonable technical measures to protect your information, including secure storage and restricted access to customer and billing data. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Data retention

We keep invoice and shipment records for as long as needed to meet accounting, tax, and legal requirements. Reviews remain on our site until you request removal or we remove them at our discretion.

Your rights

• You can request a copy of the personal information we hold about you.
• You can ask us to correct inaccurate information.
• You can request that we delete a review you submitted, or your personal data, subject to our legal record-keeping obligations.

To exercise any of these rights, contact us using the details below.

Children's privacy

Our services are intended for adults booking shipments and are not directed at children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date at the top.

Contact us

If you have questions about this policy or how your information is handled, reach out to us: